We want to make sure you receive the right tarp for your application. Because some of our tarps are made specifically to customer specifications, return eligibility depends on whether the product is a stock or custom tarp.
Stock Tarps
Stock tarps may be returned within 30 days of purchase if they are unused and in resalable condition.
All approved stock tarp returns are subject to a 15% restocking fee.
Customers are responsible for all return shipping costs. Refunds will be issued after the returned product has been received and inspected. Products that have been installed, used, damaged, altered, or are otherwise not in resalable condition may not be eligible for a refund.
Custom Tarps
Custom tarps are manufactured specifically for your application, dimensions, or specifications. Because these products are made to order, all custom tarp sales are final.
Custom tarps cannot be returned, exchanged, or refunded.
Exchanges
Unused stock tarps may be eligible for exchange within 30 days of purchase, subject to product availability and approval by O’Brian Tarping Systems.
Customers are responsible for the cost of shipping the original product back to O’Brian Tarping Systems and for shipping the replacement product.
Any difference in product price will be charged or refunded as applicable.
Custom tarps are not eligible for exchange.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact O’Brian Tarping Systems as soon as possible so we can review the issue and determine the appropriate resolution.
Starting a Return or Exchange
Please contact O’Brian Tarping Systems before returning or exchanging any product. Products sent without prior approval may not be accepted.
When contacting us, please have your order number and product information available.
O’Brian Tarping Systems
2330 Womble-Brooks Road
Wilson, NC 27893
Phone: 252-291-2141
Toll Free: 800-334-TARP (8277)
Email: sales@obriantarping.com
